Silver Stone Fragrances does not offer refunds or cancellations on orders that have been completed, shipped or delivered. If your order has not been processed or completed, we can cancel the order and issue a refund.

To ensure the quality of our product, we cannot accept returns on fragrances, body lotions, shower gels, custom scented perfumes, oud, attars, musk and perfumes and any product that is considered an open-able cosmetic. This is normal industry practice. Since some of the products are custom made to order, they can only be returned with prior approval. We encourage you to take advantage of our free sample policy to satisfy yourself of the high quality of these oils before purchasing larger quantities.

Returns of other products (such as displays, aroma lamps, toilet air freshener, essential oils ,empty bottles and other non-cosmetic items) can only be made with prior approval – Forward  email to silverstonefragrances@gmail.com for a Return Material Authorization (RMA#). If we can accept your return, you will receive a RMA# which must be written or typed prominently on the address label – any return without RMA # will be refused. Customer will be responsible for return shipping costs. Product cost plus tax will be refunded excluding shipping cost.

Please contact silverstonefragrances@gmail.com with any questions.

SHIPPING COSTS

Shipping cost has designed on the bases to weight, box dimension   and destination.

BILLING/SHIPPING ADDRESSES

Due to the amount of online fraud, we can only ship to the matching billing address of the credit card used.

SHIPPING COSTS

Shipping cost has designed on the bases to weight, box dimension   and destination.

BILLING/SHIPPING ADDRESSES

Due to the amount of online fraud, we can only ship to the matching billing address of the credit card used.

PAYPAL PAYMENTS

When using PayPal as your payment method, please make sure your account is VERIFIED and the shipping address used is CONFIRMED on your account. PayPal allows you to confirm a number of addresses with your account. Payments that come in from unverified accounts and shipping to unconfirmed addresses will not be accepted and you may encounter delays with your shipment.

OVERSEAS ORDERS

We ship to most European & Asian countries as well as CANADA, AUSTRALIA, NEW ZEALAND, CENTRAL AND SOUTH AMERICA etc. We use stallion express which ultimately has contract with USPS, UPS and Canada Post. The transit time depends on the shipping method chosen and your location. Import duties and other service charges may be imposed by various authorities in your country or the shipping carrier and we have no control over this.

Please note that you must be the legal card holder of the credit/debit card you use, and we will only ship to the address your bank has on file for you for that card. Orders will not be shipped until we can verify this information. Most International cards do not participate in the Address Verification System which is our primary means of verifying that we are shipping to the cardholder. If your card does not provide address verification, we may need to obtain verification through a form that we will email to you. It is usually better to use PayPal with a Confirmed shipping address to avoid paperwork and delays.

CUSTOMER CONFIRMATION OF SALE

If you paid by credit card or PayPal then your order will be processed without delay.
Silver Stone Fragrances reserves the right to adjust prices and policies at any time as well as to refuse service to anyone.
If the website or catalog displays an incorrect price, we reserve the right to cancel your order and provide a refund or adjust to the current price. We encourage you to always order samples if you are not sure about any item, as all sales are final.